ITIL® 4 Foundation course

Our ITIL® 4 Foundation course gives you the basic prerequisites for working with IT Service Management.

Do your course as a physical class course, online or as elearning. Certification is done online after course completion.

2-day course
Held in Copenhagen, Aarhus, Aalborg and online
ITIL 4 Foundation certification included

See course dates and sign up

Benefits of an ITIL 4 Foundation course

On our ITIL 4 Foundation course, you will learn to work successfully with IT Service Management.

ITIL 4 Foundation gives you the basic prerequisites for working with IT Service Management.

In the course, you will gain an understanding of ITIL 4's Service Management framework and concepts, and you will learn how ITIL 4 supports modern technologies and ways of working.

Furthermore, the course strengthens your CV and expands your set of competencies, so that you will be able to apply for and take on roles within IT support and IT management. Most IT organisations require an ITIL Foundation certification for all roles, so having this certification gives you an advantage when applying for jobs in the IT world.

Since 1988, when the first version was released, several versions have been released. Most recently in 2011, and now ITIL 4 in early 2019.

The ITIL 4 Foundation course provides access to:

Managing professional

Strategic leader

We also offer the course online with our unique Superflex concept.

About ITIL® 4 Foundation

The course consists of 2 days of teaching by one of our experienced ITIL 4 consultants & lecturers and ends with a certification exam in English.

As a participant, you will receive the official ITIL 4 manual as an e-book, course material incl. notes (slide deck in PDF), a detailed reading guide in preparation for the course, ITIL 4 Key Concepts (PDF) and an Overview Poster.

Certification is part of the price of the course.

On all physical courses, there is full catering during the course days.

Download Course Description

Exam & Certification

There are 2 test exams.

The exam is not carried out during the course but is a voucher based online exam. With your exam voucher, you can book an exam at a time that suits you. The exam is a multiple choice exam with 40 questions. You need 65% correct answers to pass. The exam is 60 min (+15 min if your native language is not English).

Upon passing the exam, the official ITIL 4 Foundation certification is obtained.

Please notice: The exam is digital. Hence, remember to bring a laptop. You cannot use a tablet or iPad..

You can purchase a supplemental Take² exam insurance. Read more about it below.

Your benefits

ITIL 4 Foundation certification
Basic theoretical insight into IT Service Management
Focus on value creation through digital services and products
Insight into the structure and coherence of all the basic elements of ITIL 4
Understanding the application of the 7 guiding principles
Review of the 15 most common ITSM practices (incl processes)
Competences to work in processes
The necessary prior knowledge to pass the certification exam in ITIL 4 Foundation

Workplace benefits

Employees, technicians, managers and managers get a common frame of reference for language and concepts within IT Service Management across customers and suppliers
Ensure understanding of cooperation between business and IT towards a common vision
Creates understanding to co-create the relevant and robust IT services and products that enable the business to achieve the objectives

Who is the target group?

The course is aimed at anyone who wants to gain a basic knowledge of or already works with service management or other areas of IT (eg IT development). The course can be used in all service areas - but it is primarily aimed at IT service providers.

Prerequisites

There are no formal entry requirements to take a course and a certification in the ITIL 4 Foundation.

To get the most out of the course, it is an advantage that you have experience with IT Service Management.

Take²

Take² is an insurance that can be purchased when you enrol in a course. The price of Take² is 450 DKK, which is less than half the price of a normal re-examination, if you buy it after completing the course. If you have purchased Take² and you do not pass your exam, you will automatically receive an online re-exam voucher. You can take Take² whenever and wherever you want. Take² can be used up to 6 months after your exam. Order Take² when you enrol. Later it is not possible to purchase the insurance.

Note: If you pass the exam in the first instance, Take² cannot be refunded or used for other exams.

Agenda

Day 1

Introduction to ITIL 4 and the key concepts
The first day starts with an introduction and key concepts in ITIL 4 and we create via the overview poster the full overview of which elements and components ITIL 4 consist of.

We work with assignments/test questions, which are adapted to each topic to repeat, reflect and test the new knowledge in practice in groups.

During the day you work with:
- How Guiding principles can help any organisation in any respect
- How Decisions will affect The Four Service Management dimensions
- The structure of the Service Value System and how the various elements and activities interact with each other through Service Value Streams
- Introduction to Practices
- Assignments and test questions
- Exam guidance
- Test exam
Day 2

Practices and their application
On day 2, we work with the purpose and scope of the 15 most used practices in ITIL 4 as well as the 4 most used practices
- Define services
- Create services
- Provide services
- Support services
You also work with:
- Review of test exam
- Rounding off the day

Planned ITIL 4 Foundation courses in Copenhagen, Aarhus and Aalborg

May 2024

21 Tuesday

MET I4F-12-2024 (ENG)

ITIL® 4 Foundation Classroom course

21 May 2024 - 22 May 2024

MetierWestergaard, Østerbro

Folke Bernadottes Allé 45
2100 København Ø

Find on Google Maps

The course is a classroom course with physical attendance

Kurset er på engelsk / This course is in English

Instructor: Caspar Miller

Member price

DKK 9,810

List price

DKK 10,900

Per participant excl. VAT

July 2024

15 Monday

MET I4F-17-2024 (ENG)

ITIL® 4 Foundation Classroom course

15 July 2024 - 16 July 2024

Adina Apartment Hotel, Kbh. Ø

Amerika Plads 7
2100 København Ø

Find on Google Maps

The course is a classroom course with physical attendance

Kurset er på engelsk / This course is in English

Instructor: Caspar Miller

Member price

DKK 9,810

List price

DKK 10,900

Per participant excl. VAT

August 2024

21 Wednesday

MET I4F-20-2024 (ENG)

ITIL® 4 Foundation Classroom course

21 August 2024 - 22 August 2024

MetierWestergaard, Østerbro

Folke Bernadottes Allé 45
2100 København Ø

Find on Google Maps

The course is a classroom course with physical attendance

Kurset er på engelsk / This course is in English

Instructor: Martin Juhl Vojdeman

Member price

DKK 9,810

List price

DKK 10,900

Per participant excl. VAT

October 2024

14 Monday

MET I4F-32-2024 (ENG)

ITIL® 4 Foundation Classroom course

14 October 2024 - 15 October 2024

MetierWestergaard, Østerbro

Folke Bernadottes Allé 45
2100 København Ø

Find on Google Maps

The course is a classroom course with physical attendance

Kurset er på engelsk / This course is in English

Instructor: Caspar Miller

Member price

DKK 9,810

List price

DKK 10,900

Per participant excl. VAT

December 2024

17 Tuesday

MET I4F-30-2024 (ENG)

ITIL® 4 Foundation Classroom course

17 December 2024 - 18 December 2024

MetierWestergaard, Østerbro

Folke Bernadottes Allé 45
2100 København Ø

Find on Google Maps

The course is a classroom course with physical attendance

Kurset er på engelsk / This course is in English

Instructor: Caspar Miller

Member price

DKK 9,810

List price

DKK 10,900

Per participant excl. VAT