Building ITIL® 4 service value streams

ITIL 4 introduced many new concepts such as the Service Value System, the Four Dimensions, and so on. One of these new concepts - service value streams - has been hotly discussed and debated by the practitioner community, and for good reason!

Adopting value stream mapping aligns the language and perspectives of ITSM practitioners with Agile and DevOps practitioners, and also helps communicate expectations around the flow of information and value across teams before ultimately creating value for different stakeholders.

One of the frequent requests from the ITSM community was for more examples of value streams and in-depth guidance on how to map and analyse them. In this session, Roman will ask the audience for a (hopefully simple) example of a value stream and build a simple value stream map grounded in ITIL 4. In doing so, they will explore the relationship between the practices, processes, and value streams in the organisation’s service value system.

 

Om taleren: 

Roman Zhuravlev | ITIL4 Development Manager and Lead Architect | Axelos

Roman has been working in ITSM since 2002 as a practitioner, consultant, trainer and author. After joining Axelos in 2016, Roman works on continual development of ITIL. He is an ITIL 4 architect, co-author, and reviewer.